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Webinar

Metrics that matter: Post-purchase metrics that transform retention

Join us to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.

The post-purchase experience is so much more than branded emails and order status updates. A well-managed post-purchase experience will unlock hidden opportunities to connect with customers and increase retention.

Join Angus Knights to explore the key metrics to consider in the post-purchase journey. Learn how these metrics reveal a huge opportunity to impact customer retention.

In this 25-minute webinar, we will share hands-on solutions that will enhance your internal processes and add real value to your business.

What you’ll learn

  • Which key metrics to measure and evaluate during your post-purchase experience
  • How to use these metrics to improve your customer retention
  • How to report key metrics internally to demonstrate wider business impact

Speakers

Angus Knights Head of Product Success parcelLab

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