parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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Make data-driven decisions with our built-in reporting and analysis tool.

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Drive Smarter Decisions

parcelLab Insights gives retailers full visibility and a powerful reporting tool to monitor and improve carrier performance, customer engagement, satisfaction and more. Get the most from your data with user-friendly charts and dashboards. See how your business is performing at a glance, and easily share insights with other stakeholders.



Understand Carrier Performance

Access informational analytics on:

  • Your logistics performance including shipped packages, amount of shipped items, and percentage of delivered packages
  • Delivery exceptions and the underlying issues driving them
  • Orders already delivered to understand lead times, SLAs, distribution of time for orders to arrive to the customer, and delivery locations
Shipping performance analytics

Improve Post-Purchase Engagement

Track key engagement metrics and make informed adjustments:

  • Post-purchase email performance including open, click, and bounce rates
  • Order status page traffic
  • Volume of SMS communications sent and the corresponding click rates
  • Customer satisfaction ratings and feedback on the delivery process and communications received
  • Types of webhooks sent along with their success and response performance
  • AI analysis of most frequently mentioned topics in customer reviews
Marketing analytics

Retain More Revenue

Understand and tackle returns issues:

  • Return rates, lead times, reasons for returns, and percentage of orders being returned in full with Network Monitoring
  • Percentage of returns registered via your Returns Portal, which submissions are refundable, and the number of returns attempted outside policy
  • Frequently returned items
  • AI predictions on returns volumes expected at your warehouse in the next four weeks to allow for proactive resource planning
Return analytics example

Improve Your Delivery Promise Accuracy

Track if packages arrive on time based on the delivery date communicated to your customers and compare carrier performance:

  • Percentage of orders arriving on time
  • Reasons for orders arriving late
  • A list of orders that arrived late during the last 15 days
Delivery date estimate analytics

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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parcellab Engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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