parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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Seamlessly integrate parcelLab with your wider technology ecosystem.

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Integrate Faster and See Results Quicker

parcelLab Connect integrates post-purchase information with ecommerce platforms, marketing automation tools, and customer service tools to enable the seamless flow of information between systems. By gathering additional data and connecting with your wider tech stack, we enable brands to future-proof and leverage existing systems to deliver better business outcomes, avoiding the need for more point solutions.

Tech Ecosystem

Seamless Carrier Integration and Management

parcelLab is integrated with the world’s leading carriers, two-person handling companies, and freight forwarders.


We’ve matched and standardized data across our extensive network. So, brands and retailers can deliver a fricitonless, consistent post-purchase customer experience regardless of where a package starts its journey – warehouse, manufacturer, third-party logistics company, or retail store.

Carrier Integrations

Standard Features

API Tracking

API and Standard Webhooks - Tracking

On-demand and web access to all tracking information, statuses, and communication triggers for use in internal systems or to power mobile app use cases, chatbot, and alternative messaging channels.


Standard Webhooks – RMA

Event-based (webhook) access to all registered returns records, detailing original order number, returns tracking number, returns reasons, and other data provided.

Mobile App & Trust Platform Integration

Third-Party Integrations

Standard third-party integrations with key systems including Shopify, Salesforce Commerce Cloud, Magento 2, and Trustpilot.


Click & Collect

Click & Collect Store Connection

Connect store system with parcelLab to share information when orders are ready-to-collect, and have been successfully collected.

WMS - Warehouse Connection

WMS or Warehouse Connection

Connect warehouse updates to parcelLab to provide event-based messaging or update statuses on the Order Status Page.

Carrier Connections

Parcel Carrier

Parcel Carrier

Standard parcel carrier connection, using carrier’s established tracking interface, typically via API or file (SFTP).

Two-Man Handling

Two-Man Handling / Truck

Connection with a Two-Man Handling provider or Truck, using carrier’s established tracking interface (if available), typically via webhook, API or file (SFTP). May include data extensions (subject to availability) such as routing information and geolocation.

Freight Tracking


Freight carrier connection, using carrier’s established tracking interface, typically via API or file (SFTP). May require ID matching of individual shipment ID to a larger consignment ID or “delivery number” for bulk transport.



Connect to a Retailer owned delivery fleet using parcelLab’s API or existing data transfer mechanisms (webhook or file).

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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parcellab Engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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