parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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Enterprise-grade security designed to meet the most stringent data security requirements.

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Privacy By Design

parcelLab is committed to keeping your data — and your customer’s data — safe by adhering to the highest levels of data security and compliance. Included at no cost with all products, parcelLab Security features Single Sign-On as well as SOC 2, HIPAA, and GDPR compliance. With data privacy and security at the heart of parcelLab, our Platform is designed around best practices on reducing data exposure, limited data retention, secure data transfer, and secure authentication.



Single Sign-On (SSO)

All our products come with simple and secure access to parcelLab’s portals for unlimited users, provisioned by your own SSO provider. It enables effortless and scalable role allocation and user access control—making administration easy for IT, security, and service teams. We fully support both OAuth and SAML 2.0 SSO protocols.



parcelLab is SOC 2 Type II compliant, so you can be sure that we store and process your sensitive data in a secure manner. We uphold the highest standards of data security and have robust controls related to privacy, data availability, confidentiality, and process integrity. 

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SOC 2 Certified


Everyone at parcelLab is committed to protecting your data like it’s our own. Data is encrypted at rest and in transit on both external and internal networks, so it is stored and sent for maximum protection. Our products rely on AWS with robust data center security and environmental controls. Importantly, our cloud contract specifies that data won’t be moved to different servers or regions. Our Data Protection Officer is ePrivacy GmbH, and all employees are well-trained in GDPR Article 32(4).

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parcelLab is HIPAA compliant and we have the proper physical, network, and process security measures in place to protect the privacy, security, and integrity of protected health information (PHI), as regulated by the Department of Health and Human Services (HHS) and enforced by the Office of Civil Rights (OCR).


Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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parcellab Engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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