parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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parcelLab for Food & Personal Care Brands

Deliver a personalized experience and build customer retention.

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PLB - Food and Personal care

Benefits for Food & Personal Care Brands

Grow Revenue

Grow Revenue

Convert more customers for repeat purchases.

Reduce Costs

Cut Customer Service Costs

Proactively communicate delays to free up time for customer service agents.

Differentiate Your Brand

Stay Top of Mind

Boost engagement by sharing recommendations & inspirational content.

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All the Post-Purchase Tools You Need For…

Converting Customers

  • Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions by up to 3%.
  • Tailor post-purchase communications for each customer to create deeper connections and keep them coming back for more.
Explore Convert
pLB-Engage Chocolates

Engaging Customers

  • Feature sales, recipes, subscription opportunities, and more in post-purchase communications to increase engagement.
  • Manage your customer’s expectations proactively with automated messaging around delays or when items are sold out.
Explore Engage
pL-Engage - summer sale

Building Journeys

  • Treat your customers to a hyper-personalized journey for returns. Enable self-service returns and gain an understanding of which items are more likely to be sent back.
  • Set up different returns flows for your respective customer segments and recover revenue.
Explore Retain
pL-Promise - building journeys

Transforming Processes

  • Empower your team with the analytics they need to understand and improve the customer experience.
  • Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
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pL-Engage - Transforming processes

Food & Personal Care Achievements


Reduction in WISMO Inquiries

growth in revenue

Growth in Revenue


Faster Mobile Checkout Time

Lidl: 85% of customers return with personalized web store communication

lidl - Woman shopping

Frequently Asked Questions

How is parcelLab used in the food and personal care industry today?

parcelLab’s food and personal care customers leverage our platform to improve their post-purchase experience. Some of the features customers use include, but are not limited to, predictive personalization, proactive communications, embedded order tracking page, real-time delivery status updates, live product stock availability, and upsell and cross-sell opportunities.

How can a post-purchase software provide personalization in the food and personal care industry?

parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.

How does parcelLab differ from competing post-purchase experience providers?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.v

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parcellab Engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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