parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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Our Culture Principles

At parcelLab, our vision is to create frictionless ecommerce experiences for every customer, every time. To keep us on track, we came together as a team to establish our culture principles.

Our culture principles

Put the Customer at the Heart of Everything We Do

We define our success by the value we deliver to our customers. Each of us keeps this focus in our work, consistently placing the customer at the center of our decisions, thereby maximizing our impact on them.


Radical Ownership

We nurture a sense of ownership and autonomy at parcelLab. Each of us is accountable for our results, both the successes and the failures. We use both as an opportunity to make things better.


Challenge Yourself to Do Better Everyday

Together, we push boundaries and drive our curiosity. We embrace change and challenges swiftly, contributing to a safe place where everyone can be challenged, grow, and thrive.


Create Quality Results

Whatever we’re doing, we strive to make it high quality. Whether it’s our product, our customer service, our research, or our website – we work hard to ensure everything we produce is delivered to a high standard.

Open communication

Open Communication

We are transparent with each other, with no hidden agendas or games. We communicate our true thoughts and tackle issues head-on, providing every member the information needed for autonomous decision-making.

Our leaders are enablers

Our Leaders are Enablers

Our leaders focus on three things: finding the right people; defining the right strategy and supporting our Crew to do their best work. In order to achieve this, it is imperative that our leaders are available and approachable.


Learning From Feedback

We share learnings and avoid repeating mistakes. Feedback is frequent, direct, transparent, and seen as a growth tool, building trust throughout the team, regardless of job title.


Equal Chances

At parcelLab, our value and success are measured by impact, not titles. We recognize and promote members who deliver exceptional results and exceed their roles.

We embrace change

We Embrace Change

In our fast-paced setting, constant adaptation is essential. Strategy, market, roles, and people will change, and we embrace this evolution, knowing it’s crucial for our crew and strategy to thrive.

About Us

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. 

About us

Want to join us?

Join our talented team and embark on an exciting journey with a digital-first company spanning North America and EMEA. We're actively seeking top talent to contribute to our success story.

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