parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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We believe in putting you, our customers, at the heart of everything we do. Join our community to connect with and learn from other retailers and our parcelCrew.

Come join us

A Community For Our Customers

The parcelLab Community brings together Experience Designers, retail customers who intimately know their consumers and seek to create unique experiences for them. Connect and share ideas with other parcelLab customers at one of our engaging live events, in person or online.


you to get more out of our products by sharing customer use cases and best practices and encouraging you to share your experiences with your peers.


with you on roadmap and product development to build even better products for you and your customers together.

Community Program

Learn about our events and how you can get involved.

Thursday, February 29, 2024

Global Customer Webinar

Learn about new products and features, what’s available now and what’s coming up, best practice examples from other retailers, and insights into our roadmap at our quarterly webinars.

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Dates and locations to be announced soon

Regional Customer Days

Our in-person regional Customer Day roadshow will bring together customers in similar geographies to network with peer retailers, get product training and demos, and learn how to get more out of the parcelLab product.

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Starting March 2024

Coffee Talks

Our “coffee talk” sessions will provide a virtual open forum designed to bring customers together to discuss a wide range of post-purchase-related topics with other retailers. Moderated by our Head of Customer Success Angus Knight!

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Invitation Only

Post-Purchase Lab

This is your chance to impact and shape coming new features. Engage hands-on in activities such as evaluating new ideas and concepts, reviewing feature requirements, and gain early access to test new features. We aim to gather 20- 25 of our customers in this forum led by Head of Product Delivery, Mikael Åhman.

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Invitation Only

Customer Advisory Board

This is our strategic forum where 8-10 of our customers come together to interact and discuss parcelLab company direction, product roadmap, and industry trends with our CEO Tobi Buxhoidt, our CTO Julian Krenge, and our CMO Sidra Berman. Moderated by Customer Strategist, Dag Erlandsson, previously Post-Purchase Program Lead at H&M.

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Customer Newsletter

Get the latest product news, best practice examples, upcoming events and more directly to your inbox with our bi-monthly newsletter.