parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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parcelLab for Furniture & Appliance Brands

Increase conversions, provide proactive communications, and keep customers coming back.

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PLB Furniture

Benefits for Furniture & Appliance Brands

Increase sales

Increase Conversions

Show delivery dates on product pages and at checkout for a competitive advantage.

Personalized experience

Build a Tailored Experience

Give customers clear instructions to ease setup and boost excitement.

Reduce Costs

Reduce Costs

Proactively communicate delays to free up time for customer service agents.

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All the Post-Purchase Tools You Need For…

Converting Customers

  • Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions by up to 3%.
  • Deliver a consistent experience regardless of where items ship from or who delivers them to keep customers coming back.
Explore Convert
Plb - converting customers

Engaging Customers

  • Provide curated recommendations for accessories and upgrades based on each customer’s order history.
  • Input social media posts in post-purchase communications to spark design ideas and encourage customers to share or review their purchases.
Explore Engage
Plb - engaging customers

Build Journeys

  • Proactively share installation, setup, and user guides in delivery communications and on tracking pages to prevent returns from user error and frustration.
  • Treat your customers to a hyper-personalized journey for returns. Offer repair and replacement options, store credit, or gift cards in addition to returns to recover more revenue.
Explore Retain
pL-Promise - build journey

Transforming Processes

  • Empower your team with the analytics they need to understand and improve the customer experience.
  • Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
Explore parcelLab’s Platform
pL-Engage - transforming processes

Furniture & Appliance Brands Achievements


Reduction in WISMO


Increase in CTR


increase in Repeat Conversions

mediamarkt logo mediamarkt logo
Conrad Logo

MediaMarktSaturn: Achieved 2.5 million extended customer touchpoints

LIDL: 85% customer return with personalized web store communication

lidl - Woman shopping

Conrad: 5% fewer returns through automation

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Frequently Asked Questions

How is parcelLab used in the furniture and appliance industry today?

parcelLab’s furniture and appliance customers leverage our platform for personalized heartbeat communications, delay warnings, geo-tracking enhancements for day-of-delivery, customer service portal, returns portal, and more.


Our customers have seen huge results from utilizing our platform. One customer reported seeing a 45% reduction in WISMO inquiries which saved them $7 million in 12 months. Additionally, they saw their post-purchase emails receiving a 72-80% open rate and a 33% click-through rate.

How can a post-purchase software provide personalization in the furniture and appliance industry?

parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.

How does parcelLab differ from competing post-purchase experience providers?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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Engage icon Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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Retain icon Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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