parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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With parcelLab, customers can reduce WISMO requests by up to 42% and WISMR requests by up to 30% through proactive customer notifications.

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Decrease Operational Cost & Complexity

parcelLab Service products are tailored for customer support and returns teams to swiftly address WISMO and WISMR inquiries, enhancing productivity, satisfaction, and the customer experience.

Reduce WISMO By Up to 42%

Enhance WISMO inquiry handling by facilitating quick access to order, tracking, and customer info, and mitigate customer uncertainty by conveying delivery expectations on product pages and offering personalized updates and self-service options.

Reduce WISMR By Up to 30%

Cut support costs and boost customer loyalty by 10% with proactive communication that keeps customers informed and prevents inbound inquiries. Build trust and loyalty by creating unique returns experiences with personalized touchpoints, increasing repeat purchases, and potentially reducing future returns.

Reduce Call Handling Times by 10-20%

Easily access details about the status of orders and returns, so customer support can quickly resolve consumer questions.


Customer Service Portal

Customer Service Portal

Customer service agents can access order, shipping, and communication history all in one place, making WISMO inquiries quicker to resolve.

Order Status Page 

Enable consumers to self-serve and know the status of orders and returns, all embedded on your site and with your brand and voice .

returns flow

Digital Returns Portal

Integrate a streamlined returns process with easy selection, multiple methods, QR code generation, and local drop-off to enhance sustainability.

Multichannel Communications

Multichannel Communications 

Update customers via their preferred channel: chatbot, SMS, mobile app push, and alternative messaging channels.

Service Tool Integrations 

Display order, tracking and communication details inside helpdesk tools like Zendesk service.

Watchlists & Alerts

Watchlists & Alerts 

Automatically create and resolve tickets for packages with incidents during processing and shipping.

Single Sign-On (SSO)

Simple and secure access to parcelLab’s customer service and reporting portal for unlimited users .

Customer WISMO Metrics

Bergzeit: Inquiries decrease 21.5% due to shipping info

BBG: Shipping updates reduce customer inquiries at BBG by 24%

GRANIT: 20% fewer calls due to delivery updates

Frequently Asked Questions

Why are parcelLab’s WISMO and WISMR products superior?

parcelLab products keep your consumers informed, so they can find the information needed to know the status of their orders and returns. Additionally, we provide automatic proactive messaging to alert your consumers about changes in order status, such as weather issues. In addition to consumer tools, the parcelLab Service products deliver solutions for the customer support and returns teams, so they have the information needed at their fingertips to easily answer incoming inquiries.

How is parcelLab different from other vendors?

While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.

What’s the effort involved in implementing parcelLab Products

Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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Engage icon Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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Retain icon Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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