parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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Uplevel Returns from Paper to a Self-Serve Digital Experience

Our products enable consumers to effortlessly register their returns, get a label or QR code, and track returns with timely, hyper-relevant communications.

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Returns Management

Personalize for Optimal Returns Recovery

Deliver returns-specific communications with personalized emails, embedded Returns Status Page, and hyper-relevant content that engages your customers to drive web traffic and repeat purchases.

Generate 3X More Repeat Purchases

Own an embedded, retailer-branded consumer journey with out-of-the-box repurchase trigger incentives for exchanges, instant credit, and store returns.

generate 3x

Increase Customer Retention by 10%

Empower customers to self-serve through an intuitive digital returns portal that communicates your return eligibility requirements and lets them easily track their parcel online or through a fully updated customer service agent.

Increase customer retention

Add 8 New Personalized Touchpoints

Generate high-engagement digital experience touchpoints by automating labor-intensive workflows such as split returns, uploading custom documents, approving images, and printing multi-labels.


Order Status Page

Returns Portal

Easily embed a responsive Returns Status Page into your website with a quick JavaScript snippet, owning all CSS styling to drive on-site traffic.

returns flow

Returns Flow

Configure return eligibility, reasons, methods, images to be uploaded, and more with flexible rules to create customized return flows.

Trigger Builder

Trigger Builder

Set triggers for personalized customer journeys, including drop-off, pick-up/drop-off, carrier or warehouse delays, and refund issues.

multi label & split returns

Multi-Label & Split Returns

Handle complex multi-item returns requiring more than one label, returning to one or more locations.


For consumers to make equal exchanges for same-SKU variations such as color or size, self-service options.

Instant Credit

Initiate triggers for instant credit/refunds upon return events like initiation, drop-off, or processing arrival for trusted segments.

Single Sign-On (SSO)

Warranty & Claims

Request images and descriptions of return items to manage approval flows for return, repair, or warranty cases.

In-Store Returns & Comms

Offer prompt and accurate info on in-store returns, including nearby store maps, addresses, and hours.

Customer Impact

Conrad: 5% fewer returns through automation

Weltbild: 5% decrease in returns thanks to parcelLab Retain

Frequently Asked Questions

Why are parcelLab’s Returns products superior?

Part of parcelLab’s unique end-to-end post-purchase experience solution, parcelLab Retain is the perfect extension to our parcelLab Engage suite of delivery tracking and communications products. Additionally, the parcelLab Platform offers a flexible and intuitive data model that speeds up retailers’ ability to personalize returns experiences, such as managing multi-shipment returns, presenting content specific to returns reasons, equipping customer service agents with returns process overrides, delivering targeted content by customer segment, and much more.   

How is parcelLab different from other vendors?

While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.  

What’s the effort involved in implementing parcelLab Products?

Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.    parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training. 

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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Engage icon Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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