parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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Developer Resources

Everything developers need to get started with parcelLab’s post-purchase experience platform

Implementation of our post-purchase experience for order tracking, communications and returns is easy. Our platform and processes are infinitely flexible, elastic, scalable, and ready for your setup. parcelLab is built for connectivity so your data flows in and out of our systems seamlessly.

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Software Developer

Overcome in-house skills and time challenges

Our operations and engineering experts together with project and implementation managers are here to take the burden off your technical teams. Our experts proactively look for opportunities to improve your post-purchase customer experience and work with you on the best ways to implement them. We’ll help you choose the best options from our flexible integration paths: API, webhook, queues, event bus, and file exchange. And we’ll scope, develop, and maintain custom integration flows so you don’t have to do the heavy lifting.

No more carrier management and maintenance

We’ve got integrations with hundreds of the most common carriers around the globe and add new ones every week. Our dedicated carrier team takes care of keeping integrations and data updated and optimized for consistent and clear communications. You’ll never have to worry about carrier data changes impacting customer experience.

Find documentation on key features and integrations you need to get started with parcelLab’s post-purchase experience platform.

Data Ownership


See how to send us your tracking data via one of our flexible integration options.

Split Shipments

Data Integration

Dive into details about the data model used for the parcelLab platform.

Unlimited Emails

Carrier Integration

Understand our carrier integration setup, interface methods, and supported carriers.

Click & Collect

Order Status Page

Discover order status page features and integrating one in your online shop.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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