parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

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parcelLab for Pharmacy & Medical Supply Delivery

Cut customer service costs and build trust with a HIPAA-compliant post-purchase platform.

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PLB - Pharmacy

Benefits for Pharmacy & Medical Supply Delivery

Increase sales

Increase Conversions

Display delivery dates on product pages and at checkout for a competitive edge.

Drive demand

Drive Demand

Suggest personalized products and accessories based on customer purchases.

Reduce Costs

Reduce Costs

Proactively communicate delays to free up time for customer service agents.

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All the Post-Purchase Tools You Need For…

Converting Customers

  • Humanize your transactional communications with more information on managing conditions, automated refill instructions, or subscribe and save options.
  • Provide curated recommendations for pharmacy essentials, medical device accessories, replacement parts, or hygiene staples based on the customer’s order history.
Explore Convert
pL-Engage - converting customers

Engaging Customers

  • Keep patients informed as prescriptions and medical supplies are packed and shipped, not just on carrier scan.
  • Empower patients to track the progress of their order from “my account” pages so they always know what will be delivered and when.
Explore Engage
pL-Engage - engaging customers

Building Journeys

  • Treat your customers to a hyper-personalized journey for returns. Enable self-service returns and give customers the flexibility to choose how they want to return their purchases.
  • Set up different returns flows for your respective customer segments and recover revenue.
Explore Retain
pL-Promise - building journeys

Transforming Processes

  • Empower your team with the analytics they need to understand and improve the customer experience.
  • Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
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pL-Engage - transforming processes

Pharmacy & Medical Supply Delivery Achievements


Reduction in WISMO Inquiries


Increase in Repeat Transactions

8 more

Post-Purchase Touchpoints

Frequently Asked Questions

How is parcelLab used in the pharmacy and medical supply delivery industry today?

parcelLab customers in the pharmacy and medical supply delivery leverage our platform to create personalized post-purchase emails that include health content and recommendations. Additionally, they utilize the platform to build segmented journeys for their customers so they continue to purchase from them time and time again.

How can a post-purchase software provide personalization in the pharmacy and medical supply delivery industry?

parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.

How does parcelLab differ from competing post-purchase experience providers?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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Engage icon Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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Retain icon Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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Transform Your Post-Purchase Experience

Learn more about how parcelLab can get you up and running quickly.

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