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Inquiries decrease 21.5% due to shipping info

About Bergzeit

Bergzeit was founded by Klaus Lehner, whose passion for mountain sports was the driving force of the brand. The brand currently manages thousands of orders daily from across Europe. Operating in multiple countries and using several carriers meant that Bergzeit struggled with customer communication. In fact, their contact with the customer stopped after checkout, and their inquiry rate was growing. This was a significant issue for the team, who were keen to find a solution.

Products Used

engage Engage
retain Retain
Platform Logo Platform


Toys, Hobbies, & DIY

parcelLab Impact


Fewer Inquiries


Unique Open Rate



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Reduce Customer Inquiries

The products that are offered by Bergzeit experience seasonal fluctuations in popularity. This creates a logistical challenge. It also affects the customer service team, who can be overwhelmed with inquiries specifically during promotional events, such as Black Friday. In 2019, as peak season was approaching, Bergzeit decided to ask for parcelLab’s support to keep their customers informed throughout delivery and take the strain off their call center.

The Solution

Bergzeit utilizes the parcelLab platform to dispatch detailed and brand-specific shipping notifications to its customers, whether it’s a shipping confirmation, a delay alert, or a notification of failed delivery.

The Result

Utilizing our platform, Bergzeit successfully reduced shipping-related inquiries by 21.5% during Black Friday 2019. This enhancement significantly eased the workload for the customer service team during the peak season.

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Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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parcellab Engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

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